Privacy Policy

1. About this policy

Rise N Shine Group ("Rise N Shine", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you:

• Visit risenshinegroup.com.au.
• Request a quote or contact us.
• Enquire about cleaning, gardening, property care, Airbnb Co-Host or related services.
• Submit an NDIS Cleaning Support enquiry.
• Deal with us as a customer, property owner, guest, participant, nominee, plan manager, support coordinator, supplier or authorised representative.
• Use an authorised administrative or staff account.

2. Information we may collect

Depending on your dealings with us, we may collect:

• Your name.
• Phone number and email address.
• Preferred contact method.
• Service address, suburb or service location.
• Information about the property and services requested.
• Preferred service dates, days or times.
• Quote, enquiry, booking and service history.
• Communications, feedback, complaints and other information you provide.
• Billing and payment-related information required to administer an agreed service.
• Limited technical information associated with use of the website, such as browser, device, IP address, pages visited and essential security or session information.
• Account and activity information for authorised administrative or staff users.

3. NDIS Cleaning Support enquiries

An NDIS Cleaning Support enquiry may include:

• The household cleaning support requested.
• Preferred days or times.
• Whether payment is expected to be self-managed, plan-managed, NDIA-managed, privately paid or is not yet known.
• Optional contact details for an authorised nominee, support coordinator or plan manager.
• Other information reasonably required to respond to the cleaning enquiry.

Funding information is collected for manual enquiry review only. It does not confirm funding eligibility, service acceptance or payment coverage.

We do not require people to submit diagnoses, medical records, NDIS participant numbers, copies of NDIS plans, medical reports or other unnecessary health information through the website.

Please provide only the information reasonably required for us to respond. Do not submit medical records, copies of an NDIS plan or other sensitive documents through our website forms.

If unnecessary sensitive information is provided to us, we will limit its use and access and may securely delete it when it is not required.

4. How we collect information

We may collect information:

• Directly from you through the website, telephone, email or in person.
• From a family member, nominee, support coordinator, plan manager, property manager or other person authorised to act for you.
• During the preparation and delivery of requested services.
• Through authorised use of our administrative systems.
• Automatically through essential website, security or analytics technologies where enabled.

If you provide personal information about another person, you must have authority to do so and should ensure they understand how their information may be handled.

5. Why we use personal information

We may use personal information to:

• Respond to enquiries.
• Prepare and follow up quotes.
• Confirm whether a requested service is available.
• Schedule, administer and deliver agreed services.
• Communicate about properties, bookings and service requirements.
• Manage Airbnb Co-Host and related property workflows.
• Review NDIS Cleaning Support enquiries and payment arrangements.
• Process payments and maintain business records.
• Provide access to authorised administrative systems.
• Respond to feedback, complaints or incidents.
• Protect customers, workers, properties and business systems.
• Meet legal, insurance, accounting and regulatory obligations.
• Improve our website, customer service and business operations.
• Send service or promotional communications where permitted, with an option to unsubscribe.

Submitting an enquiry does not automatically create a booking, service agreement or operational job.

6. When information may be disclosed

We may disclose personal information when reasonably necessary to:

• Authorised Rise N Shine workers and contractors who need it to perform their duties.
• Website hosting, cloud storage, email, communications, payment or other technology providers.
• Accountants, insurers, legal advisers and other professional advisers.
• Property owners, managers, nominees, support coordinators or plan managers where authorised or required for the service.
• Government, regulatory, emergency or law-enforcement bodies where required or permitted by law.
• Another organisation with your consent or at your direction.

We do not sell personal information.

7. Storage, security and overseas processing

We take reasonable administrative, technical and physical steps to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure.

Information may be held in business systems, email systems, cloud services and secure administrative records.

Some technology providers may store or process information outside Australia. Where overseas processing applies, we will take reasonable steps appropriate to the circumstances to protect the information.

No internet-based system is completely secure, and we cannot guarantee absolute security.

8. Retention

We retain personal information only for as long as reasonably required to:

• Respond to an enquiry or provide an agreed service.
• Maintain appropriate business, financial and service records.
• Resolve complaints or disputes.
• Meet legal, insurance and regulatory requirements.

Information that is no longer required will be securely deleted, destroyed or de-identified where reasonably practicable.

9. Access and correction

You may ask us to:

• Confirm whether we hold personal information about you.
• Provide access to personal information we hold.
• Correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request. Some legal exceptions may apply.

10. Privacy questions and complaints

If you have a privacy question, concern or complaint, contact:

Rise N Shine Group Email: admin@risenshinegroup.com.au

Please provide enough information for us to understand and investigate the matter. We will acknowledge the concern and respond within a reasonable period.

If the Privacy Act applies and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

11. Third-party websites

Our website may link to third-party services such as Google Maps, social-media platforms or external booking and communication services. Those services have their own privacy practices, and we are not responsible for their content or privacy policies.

12. Changes to this policy

We may update this Privacy Policy when our services, systems or legal obligations change. The current version will be published on this page with its latest update date.